Complaints Procedure

In the event that our service does not meet your expectations we ask you to contact us in writing or by telephone. We will acknowledge your complaint within 5 working days, explain how we will handle it and keep you informed of the progress of your complaint. Please address your complaint to:

The Managing Director
Town & Country Insurance Services
16 East Street
South Molton
Devon
EX36 3BU

If you prefer you can also send us details of your complaint online by completing a complaints form

Should you remain dissastified, we subscribe to the Financial Ombudsman Service, to whom you may conttact at the following address:

Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London
E14 9SR
Customer Helpline: 0845 080 1800

The Financial Ombudsman Service is only available to personal clients and commercial clients with annual turnover below ?1m.